We Take Customer Service Further – We wouldn’t be here without you.
The PromoMate Promise underlies everything we do. If your not happy, were not happy, and we will stop at nothing to make things right.
All our products are backed by our ‘No Drama’s 30 day Money Back Guarantee’. If any item or print is not as you approved, we will get replacements, credit your account or refund your money. Simple as.
We go further to ensure your promotional products get there on time, are the right fit and make sure your brand is front and center. It’s what we do all day, every day, and often every night!
Get in touch and find out just how passionate we are about what we do.
The price quoted is the paid. There is no behind the scenes charges….ever. We are committed to 100% transparency.
We are committed to staying in touch at all stages of your order. We will update you every step of the way. Come rain or shine we will keep you in the loop.
Your order will not be printed until you are 100% happy. Even if its takes heaps of reproofs – Your brand is our brand and it has to look just right!
All our products are quality checked and sourced ethically. We give everyone a fair go and believe all should be treated equally. We are proud to be LOCAL and utilise Australian Products and Printing Processes at every opportunity we can. Some cheaper items sourced overseas have dubious credentials. We don’t touch these with a barge pole – regardless of how cheap they may be.
We are breaking the traditional mold. We are not just another promo company. We want to take you on a journey, see your promo merch or swag for what it is. Make something different, something that makes people want to be a part of what you do, and makes you look great, that’s what good mates do….all while having a little fun along the way!
What Our Customers Say
A little service goes a long way
5 out of 5 stars
“I bought an Infinity pen at an event in Australia a few years ago. The ink finally ran out and I couldn’t locate a refill in the U.K. — so I contacted PromoMate and they very kindly sent me 2 Infinity pens at no cost, even paying the postage. Their kindness and thoughtfulness just goes to emphasise the customer care. A special thank you to Daniel, his kindness is much appreciated.”
Jean KearneyGoogle review
5 out of 5 stars
“Dealing with Katy was a breeze. I had no idea what I wanted yet she knew exactly what I needed. Designs were finalized within 24 hours, and she kept me fully up to date with everything I needed to know. If you want a business that’s easy to deal with, with good communication and simple processes to get what you want, these are your people.”
Sharon · Google review
5 out of 5 stars
“Katy was a pleasure to deal with and we couldn’t be happier with our astro turf stubby holders! The whole process was easy and the product turned out great! Thanks so much Katy and team!”
The Turf Farm · Google review
Real people, proper help and no dramas from first idea to delivery.
Family-run since 2017. 15+ years in promotional products — from product sourcing and print methods to artwork proofs and delivery.
Meet the team →