Privacy Policy
Effective Date: October 2026
This Privacy Policy outlines how PromoMate Australia Pty Ltd (“PromoMate”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit or interact with our website, www.promomate.com.au (“Site”).
We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), and aligning with current best practices for data protection and transparency.
1. Information We Collect
We may collect personal information from you when you:
- Place an order or request a quote
- Subscribe to our newsletter or promotional updates
- Contact us via phone, email, or our website forms
- Participate in a promotion, event, or survey
- Access secure areas of our website
The personal information we may collect includes your name, business name, contact details, delivery address, email address, and any other information you provide to us directly.
We may also collect non-identifiable data such as your IP address, browser type, device information, pages visited, and referral source, which helps us improve the user experience on our website.
Where lawful and practical, you have the option of interacting with us anonymously or using a pseudonym, particularly when making general enquiries.
2. How We Use Your Information
Your personal information may be used for the following purposes:
- Processing and delivering your orders
- Providing customer service and support
- Sending promotional materials (only if you’ve opted in)
- Personalising your experience on our website
- Conducting analytics to improve our services
3. Sharing of Your Personal Information
We do not sell or rent your personal information to any third parties.
We may share your information with trusted third-party providers who help us operate our business, including:
- Payment processors
- Freight and logistics companies
- Marketing and email platforms
- IT hosting and technical support providers
These providers only receive the information required to perform their services and must comply with confidentiality and privacy obligations.
4. Overseas Disclosure of Information
Some of our trusted third-party service providers may be located or store data outside of Australia. Where this occurs, we take reasonable steps to ensure that these providers handle your information securely and in accordance with privacy standards comparable to the Australian Privacy Principles.
5. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, tax, or reporting requirements. When we no longer need your personal information, we securely delete or de-identify it.
6. Cookies and Tracking Technologies
We use cookies, pixels and similar tracking technologies to understand how visitors use our site, remember your preferences, and measure how well our advertising works.
Google Analytics. We use Google Analytics to see how people find and use our site, for example which pages they visit and whether they send us a quote request. Google’s privacy policy is at https://policies.google.com/privacy, and you can opt out using the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.
Microsoft Advertising. We use Microsoft Advertising’s Universal Event Tracking (UET) to record what you do on our site after clicking one of our ads on Bing or other Microsoft sites, such as sending a quote request or a brief. This helps us measure our ads and show more relevant ads to people who have visited our site. Microsoft may collect and use this information under its privacy statement at https://privacy.microsoft.com/privacystatement. You can opt out of personalised ads from Microsoft at https://account.microsoft.com/privacy/ad-settings.
These tools don’t receive your name, email address or phone number from us. You can also control or disable cookies in your browser settings, although some parts of the site may not work properly without them.
7. Access and Correction of Your Information
You may request access to, or correction of, the personal information we hold about you at any time by contacting us. We will respond to all requests within a reasonable timeframe and may require proof of identity before making changes.
8. Security of Your Personal Information
We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure. While no method is 100% secure, we use encryption, secure servers, and access controls to safeguard your data.
9. Changes to This Privacy Policy
This policy may be updated periodically to reflect changes in legal requirements or our business operations. Updates will be posted on this page with a new effective date.
10. Contact Us
If you have questions or concerns about this policy or how we handle your information, please contact our team:
Email: [email protected]
Post: PromoMate Australia Pty Ltd
Level 1, 162 Grand Boulevard,
Joondalup , WA 6027