Terms & Conditions


This website is operated by Promomate Australia Pty Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Promomate Australia Pty Ltd, “Customer” , “you” and “your” refer to, the person, firm or company purchasing goods from Promomate Australia Pty Ltd. Promomate Australia Pty Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.


All order confirmation must be in writing and have order number clearly shown. Receipt of order confirmation from you, constitutes your acceptance that our terms and conditions apply to the contract notwithstanding any purported terms put forward by you.


Payment is required before any order is processed unless credit facilities have been approved with us in advance of the Order. All ownership title remains with us until payment has been made in full.

Payment on pre-approved credit accounts shall be made in full within 30 days of invoice. Credit facilities may be withdrawn without notice. In order to be considered for pre-approved credit accounts the first three orders are payment before dispatch of final goods. Government or School departments providing valid purchase orders may be exempt from the above arrangements at our discretion.

In the event that the customer fails to pay the outstanding amounts owed to us within 30 days of the end of the month in which such amounts are payable, we may at our sole discretion; Withhold delivery of goods, desist from completing any previously confirmed orders, cease any provision of services, until all outstanding amounts are paid in full.

No goods will be delivered on accounts which remain unpaid 14 days after payment is due. Invoices not paid by the due date may be charged interest at 2% per month calculated on a daily basis until payment has received and cleared into our bank account. This does not prevent us from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights we may have against you. We reserve the right to charge you for any legal collection charges where it is necessary to obtain payment from you of an overdue account through a third party or Court proceedings.

Quotation & Pricing

All quotations are valid for 30 days from date of quotation – unless a shorter period is expressly provided for or if the quotation is withdrawn by us. We reserve the right to alter any prices or details or design of products illustrated without notice. Every effort is made to describe goods accurately with our catalogues and website. No warranty is given as to accuracy and no responsibility will be accepted for error or misjudgment and any resulting loss.

Where applicable all prices quoted are subject to GST.


We use a number of different couriers Australia Wide. Every effort will be made to deliver on time, but any delivery day specified is a best estimate. No liability is accepted for goods that are lost or delayed by any common carrier, international carrier or Australian Customs departments.

Special express deliveries can usually be arranged, however will be subject to additional charges, including but not limited to express print charges and express delivery charges. Charged to you at current quoted rates.

All Orders will be shipped using our freight accounts, at rates which are detailed within your quote and order confirmation documents. Alternatively pick up of your orders can be arranged from our Wangara premises.

Material & Quantity Variation

We shall be deemed to have fulfilled our contract by delivery of a quantity within 10% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the quantity delivered.

You acknowledge and accept that due to the nature of the good and services provided by us that reasonable variations in the quality, sizes, finishes, weight, measurements, fabrics, materials, designs, patterns, shades, tints, colours and other specifications of the goods may occur.

Any samples provided to you in connection with an order must be returned to us within 7 days of the receipt of samples, in the same condition in which they were provided. If samples are not returned or returned in an unacceptable condition you will be charged the reasonable cost of replacing the samples.


Charges will be incurred for cancellation of orders, together with charges for all work carried out up to the date of written cancellation.


Any claims arising from damages or partial loss in transit must be made in writing to us, so as to reach us within 7 days of delivery. It is your responsibility to examine all goods at time of delivery. We shall not be made liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted in the delivery note at the time of delivery. Claims will only be accepted where there is a fault in the product supplied or an error in printing. Faulty goods must be returned for inspection and subsequent refunds or replacement of stock will be issued at our discretion once the goods have been checked.


Save in so far as defects in the goods cause to death, injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the good. We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure set out in previous clause. Nothing in these terms and conditions shall affect the statutory rights of the consumer.

Intellectual Property

If you require goods to be embellished with a logo, image or name, you hereby warrant that it has all rights, title and interest in the intellectual property of such a logo, image or name.

Force Majeure

We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising or any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.

Monitoring of telephone calls

For security and training purposes telephone calls may be recorded.

Personal information

Your submission of personal information through the site is governed by our Privacy Policy.